Bilingual Customer Service Representative - Virtual Assistant
Cover Desk Mexico - Monterrey, Nuevo León
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Descripción de la oferta
Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico.
JOB SCOPE:
As a virtual assistant to Cover Desk Mexico, you will represent and support a US-based insurance agency to serve as their Bilingual Customer Service Representative - Virtual Assistant, but are required to be based out Monterrey,Mexico. You will support the agency to provide insurance customer service and back-office assistance which may include bilingual phone support in both English and Spanish.
JOB SUMMARY:
Are you a bilingual people person eager to deliver world-class customer service? Does being part of a high-performing team where your contributions are measured and recognized excite you? Are you based out of Tijuana area and willing to attend training before transitioning to your new client? If so, keep reading!
JOB REQUIREMENTS:
College degree and/or 3 years of work experience; preferably in a BPO and/or customer service or insurance industry.
Candidate must possess excellent communication skills which include neutral accent and be comfortable speaking, writing, and reading in English
Demonstrate the ability to receive inbound bilingual telephone calls from insurance customers that require basic customer service assistance
Ability to potentially transfer select inbound telephone calls to internal licensed employees to further assist the customer
Ability to multi-task and assist with insurance transactions per phone call using multiple insurance tools and applications
Spirited to work as a team-player and will directly report to leadership in the United States
Must be outgoing, enthusiastic, friendly, and sociable with a contagious positive attitude
Must have high-speed home internet with a minimum of 20 mbps
Must have a quiet and private dedicated workspace to efficiently work from home
Must live in the Monterrey area only.
Cover Desk Mexico is looking for extraordinary, talented Bilingual Customer Service Representatives who are interested in using the power of their voice to help US-based insurance customers.
We are interested in candidates that are available for immediate hire as a Bilingual Customer Service Representative - Virtual Assistant to handle inbound and /or outbound calls for a US-based insurance company. You will be empowered with two weeks of training by a Cover Desk employee to ensure that you can deliver incredible service to their insurance customers. All employees will be required to sign onboarding documents and pick up computer equipment in Monterrey.
WHAT WE WILL OFFER YOU:
Full-Time Employee with competitive compensation $16,500-$17,500 MXN which includes bonus eligibility. Additional compensation for US Insurance Industry Experience.
Paid two-week training at starting wage
Set schedule Monday – Friday supporting US business hours, fixed day shift with Saturday and Sunday rest day
Vacation Days (which includes 8 US Holidays), Vacation Prime, and Aguinaldo
Mexico Law Benefits
Supportive culture which promotes recognition and feedback
Education:
Bachelor's or equivalent (Preferred)
Language:
English (Required)
Spanish (Required)
Job Type: Full-time
Salary: $16,500.00 per month
Job Type: Full-time
Pay: $16,500.00 - $17,500.00 per month
Requerimientos
- Educación mínima: Educación superior - Licenciatura
- 2 años de experiencia
- Idiomas: Español
- Edad: entre 20 y 40 años
- Conocimientos: AutoCAD, CRM, Autoconfianza, Gestión de proyectos, Gestión del Tiempo, Iniciativa, Behavior-driven development (BDD), Call Center, Facturación, Administración de archivos, Administración, Microsoft Office
- Disponibilidad de viajar: Si
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide
13 de mayo
Gracias por ayudarnos a mejorar Computrabajo
Nos tomamos muy en serio tus comentarios y lo revisaremos lo antes posible.
Acerca de Cover Desk Mexico
Mission
Here at Cover Desk we have one priority: helping independent insurance agencies grow, thrive, and innovate in the 21st century. We do this by offering your insurance agency access to highly educated virtual assistants from the Philippines. Cover Desk offers the administrative help you need without killing your budget.
Experience
How do we do it? We used the Cover Desk method before there was a Cover Desk. As a result we made our own independent insurance ...
Mission
Here at Cover Desk we have one priority: helping independent insurance agencies grow, thrive, and innovate in the 21st century. We do this by offering your insurance agency access to highly educated virtual assistants from the Philippines. Cover Desk offers the administrative help you need without killing your budget.
Experience
How do we do it? We used the Cover Desk method before there was a Cover Desk. As a result we made our own independent insurance agencies more efficient and profitable while offering excellent customer support. Now we want to help other agencies do the same for their business.
Large brands have access to more resources than most independent insurance agencies. They can hire more staff, outsource more work, and keep growing. Your agency deserves the same chance but with the high-touch, personalized service your clients have come to expect. We’ve been there, too, and we know how hard it is to compete.
Founder
Cover Desk founder, Andy Priesman, is an insurance industry veteran with significant and extensive operational experience. He knows what it takes to make an independent insurance agency run well because he’s done it in his own business. Andy has blazed a trail of innovation in an industry not known for being on the cutting edge of technology or new processes.
With Cover Desk, he’s bringing his experience and innovation to agencies like his who need help competing against the big insurance brands.
Technology
The Cover Desk Cloud system is where the magic happens for independent insurance agencies working with our virtual professionals. It’s a fully secure environment where the work gets done and you can easily communicate with your virtual assistant. With the Cover Desk Cloud system, you get:
Turnkey solution
- A robust Virtual Desktop environment
- Full support from Cover Desk
- A clear service level agreement with your virtual professional
- Completely secure environment for client data
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Bilingual Customer Service Representative
Monterrey, Nuevo León
¡No te pierdas ninguna oportunidad!
Escribe tu correo y te enviaremos nuevas ofertas por e-mail.
Información básica de privacidad y contacto
Responsable
DGNET LTD.
Finalidad
Atender las solicitudes de información y/o consultas efectuadas por el usuario –registrado o no- a través del portal web.
Legitimación
Tu consentimiento.
Destinatarios
Únicamente se cederán datos por obligación legal.
Derechos
Tienes derecho a acceder, rectificar y suprimir los datos, así como otros derechos, cuyo detalle se incluye en nuestra Política de Privacidad completa.
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